We’ve got some exciting news — we’re upgrading our Wi-Fi system to make your online life smoother and easier to connect. 🚀
If you’re wondering whether this email is legit, feel free to see the Customer Experience/Reception team during the day — they’ve got all the details. You’ll also get a separate email from reception confirming this change.
What will happen next?
You are going to shortly receive an invitation email from FutureLabs Wi-Fi with the subject ‘Welcome to Scape Redfern Wi-Fi Access’
This email will contain your UNIQUE personal Wi-Fi password, and additional information on how to connect.
Once you have your new password, do not share it – this is just for you and your devices.
The Wi-Fi network you will be connecting to is called Scape Redfern.
It is important that you ‘Forget’ the old/current Scape Wi-Fi networks on your devices as we transition to the new Wi-Fi network.
To do this, here are some links:
Ongoing Support:
Your new Wi-Fi support at Scape Redfern is FutureLabs. Please contact FutureLabs for support from this point forward and not the previous support contacts.
📧 For email: wifihelp.redfern@futurelabs.com.au
📞 For phone: 02 7240 7838
To keep your connection smooth and hassle-free, make sure to join Scape Redfern.
FutureLabs Network Support